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Digital Product & Merchandise Policy

FeltonFit offers both digital products and physical merchandise (apparel and branded items). By purchasing any digital or physical product from FeltonFit, you agree to the terms outlined below.

1. Products Covered

This policy applies to the following product types:

Digital Products

Including but not limited to:

  • Digital meal guides

  • Recipe eBooks

  • Downloadable PDFs

  • Educational programs

  • Digital tools or resources

  • Member-only digital content

Physical Merchandise

Including but not limited to:

  • Apparel (shirts, hoodies, hats, etc.)

  • Branded merchandise

  • Accessories or promotional items

2. Delivery of Digital Products

  • Digital products are delivered electronically via:

    • Download link

    • Email

    • Member portal access

  • Access is typically provided immediately after purchase unless otherwise stated.

  • It is the customer’s responsibility to ensure the email address provided at checkout is accurate.

3. Digital Product Refund Policy

Due to the nature of digital content:

All digital product sales are final.

  • No refunds, returns, or exchanges are offered once a digital product has been delivered or accessed.

  • If you experience technical issues (broken links, access errors), please contact us within 48 hours of purchase, and we will resolve the issue.

Technical issues do not qualify for a refund.

4. Merchandise (Apparel & Physical Products)

Returns & Exchanges

  • Merchandise may be eligible for exchange only, not refunds.

  • Requests must be submitted within 7 days of delivery.

  • Items must be:

    • Unworn

    • Unwashed

    • In original condition

    • With original packaging (if applicable)

Sizing Issues

  • We strongly encourage reviewing sizing charts before purchasing.

  • Exchanges for sizing issues are permitted one time per order, subject to availability.

  • Customer is responsible for return shipping costs related to sizing exchanges.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance or final sale items

  • Worn or washed apparel

  • Custom or limited-edition items

  • Items returned outside the stated timeframe

5. Damaged or Incorrect Items

If you receive:

  • A damaged item

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will provide a replacement or exchange at no additional cost when applicable.

6. Shipping & Delivery for Merchandise

  • Shipping timelines vary based on product availability and location.

  • FeltonFit is not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.

  • Shipping fees are non-refundable.

7. Chargebacks & Fraud Prevention

Unauthorized chargebacks may result in:

  • Suspension of account access

  • Revocation of digital product access

  • Denial of future purchases

Customers are encouraged to contact FeltonFit directly to resolve issues before filing disputes.

8. Modifications & Availability

FeltonFit reserves the right to:

  • Modify or discontinue products

  • Change designs, materials, or specifications

  • Update pricing or availability without prior notice

9. Agreement to Policy

By purchasing any digital product or merchandise from FeltonFit, you acknowledge and agree to this policy in full.

10. Contact Information

For questions regarding digital products, merchandise, or exchanges, please contact:

FeltonFit
📧 info@feltonfit.com
🌐 www.feltonfit.com

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